Frequently Asked Questions
FAQs - General
1.Where is ClassicTech?
ClassicTech
New Baneshwor-10
Baneshwor Plaza-A (4th Floor )
Kathmandu, Nepal
Ph. No: 01-4466607
email: info@classic.com.np
2. What are the services available?
- a. CT-WiFi b. CT-Broadband c. CT-Airmax d. CT-OptMax
4. What are the requirements for agreement?
- a. Passport Size Photo
b. Photocopy of Citizenship/Passport or A copy of registration of Business/Firm
5. How do I change my password, service details, usage details and status ?
- Browse our our customer support page http://support.classic.com.np and login to check all details.
6. Will my service get disconnected due to payment issue?
- Yes the customer will get disconnected automatically by our system.
7. How can I get support from if I have any issues?
- You may call our support team at 01-4466607 or 01-4484834 for the issues.
1. What is CT Talk ?
- CT Talk is a service offered by ClassicTech that allows you to make phone calls anywhere in the world using a broadband internet.
2. What is your proxy server address?
- Address : sip.classic.com.np
3. Is Tax included in all CT Talk cards?
- Yes.
4. How do I recharge my CT Talk Account?
- You can get our recharge card from your nearest reseller. Recharge from our website www.classic.com.np/cttalk logging in with your account details.
5. Can i use it to call numbers in Nepal?
- No.
6. What hardware is necessary to use CT Talk?
- You may use Linksys PaP2 or similar hardware to use our service.
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What is fair usage policy? why do i have to put up with it?
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Fair Usage Policy (also known as Fair Access Policy or Bandwidth Cap) is implemented by Internet Service Providers (ISPs) world over. A small number of customers use an excessive amount of the network bandwidth and impairs the experience of a large majority.
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Heavy or excessive users are generally those who use Peer-to-Peer (P2P) or file sharing software. They are usually people who upload and download large files, such as movies and music, to their computer on a daily basis. These users take up excessive bandwidth, slowing the connection down for everyone else.
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Classic Tech's FUP
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CT FUP is designed to ensure CT's true broadband service is fast and reliable at all times for customers. It is linked up into Terms and Conditions of Classic Tech.
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How does CT implement this policy?
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CT sets a monthly data transfer limit. Once you reach your data transfer limit, your speed will reduce as stated in your plan. Of course, at the start of your next monthly billing cycle, your monthly speed/ data limit will be reset.
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| What is fair? |
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| Day to day surfing, checking emails and occasional downloading will not get you into trouble. However, downloading a 200-300 MB movie clip/data every day is almost certain to. The key is to keep an eye on the amount that you are downloading. Then if you're classed as a heavy or excessive user, restructure your internet usage pattern so that you are not uploading or downloading at peak times. |
| If you don’t take heed of their warnings, system will slow down the speed of your connection after your data limit. |
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