General FAQs

1. Where is ClassicTech’s Head Office?

3rd Floor, Alfa-Beta Complex

Baneshwor – 10, Kathmandu

Phone.: 9801006633  , +977-1-4785909

Email: info@classic.com.np

2. What are the services available?

i) Broadband Internet Services
ii) Wi-Fi Services
iii) Intranet Services
iv) Hosting Services
v) IP- Telepohny Services
vi) Wi-Fi Hotspot Deployment Services etc..

3. What are the requirements for agreement?

For Company:

i) Company Resitsration COPY
ii) PAN/VAT COPY
iii) Signed Mutual Agreement

For Individuals:

i) Passport Size Photo
ii) Photocopy of Citizenship
iii) Signed Mutual Agreement

4. How do I change my password, service details, usage details and status ?

Browse our  customer support page http://support.classic.com.np and login to check all details.

5. Will my service get disconnected due to payment issue?

Yes the customer will get disconnected automatically by our system. And re-activation charges may occur.

6. What could be the reasons for slow browsing?

There could be various reasons for slower browsing. It could be either at Client’s side or ISP. However, in our experience, following simple things cause the slow browsing.

i) Unsecured WiFi set up
ii) Wi Fi Password hacked by others
iii) Sharing the connection to multiple users
iv) Less throughput of WiFi routers or WiFi routers positioned in wrong spot
v) Bandwidth- hogging plugins and app

Note : If everything is okay at your side then please contact our support department. Tel : 9801006633 ext 4

7. How can I get support from if I have any issues?

We have 24 hours phone support. The numbers are  at 9801006633 or 01-4785909 ext. 4 . In case of field support , it depends upon the nature of problem. However we try our best to get it solved within 72 hours.