Fair Usage Policy

Fair Usage Policy (FUP) in ClassicTech

At Classic Tech, our goal is to provide a fast, reliable, and high-quality internet experience for all our customers. Our Fair Usage Policy (FUP) is designed to ensure that our network operates smoothly and that no single user’s extremely heavy usage negatively impacts the service for the majority of our customers.

This policy affects only a very small percentage of our users (typically less than 1%). For virtually everyone, your internet experience will not be impacted.

1. What is Fair Usage Policy (FUP)?

A Fair Usage Policy (FUP) is a standard practice among Internet Service Providers (ISPs) for “unlimited” data plans. It ensures that everyone enjoys a stable and consistent internet experience by preventing network congestion caused by a few users with exceptionally high data consumption. It is not a limit on how much you can use your internet, but a system to manage network traffic fairly.

2. Will normal browsing trigger FUP in my connection?

No. The data allowances under our FUP are extremely generous and are designed to be far more than a typical user would need. Below mentioned activities will not trigger FUP

Streaming movies and TV shows in HD and 4K
Online gaming
Video conferencing for work or school
Browsing social media
Downloading and uploading regular files

3. How does FUP work?

To ensure a high-quality experience and consistent speeds for all our customers, our unlimited plans include a generous Fair Usage Policy. This threshold is set significantly higher than average household usage, so most users will never experience a change in performance. If your data consumption exceeds specific thresholds within a single billing cycle, your bandwidth will be adjusted in stages. At the start of every new billing cycle, your speed automatically resets to the allocated bandwidth.

Standard Usage (Up to 2,500 GB): Enjoy your full connection speed of 300 Mbps.
First Threshold (After 2,500 GB): If usage exceeds 2,500 GB, your bandwidth will adjust to 220 Mbps.
Second Threshold (Additional 2,600 GB): If usage exceeds a total of 5,100 GB, your bandwidth will adjust to 200 Mbps.
Third Threshold (Additional 2,400 GB): If usage exceeds a total of 7,500 GB, your bandwidth will adjust to 180 Mbps.

Note: This is a example for शक्तिशाली-300 Mbps package. Your connection remains fully usable throughout the month. At the start of your next billing cycle, your speed will automatically revert to the allocated bandwidth.

4. What kind of usage is considered excessive?

The FUP is designed to manage usage that is not typical for a residential user and which may congest the network for others. Examples include:

Continuous, automated downloading or uploading of very large files.
Using the residential connection to host commercial servers or services.
Consistent, heavy peer-to-peer (P2P) file sharing that consumes massive amounts of bandwidth over long periods.

5. How can I check my usage?

You can easily monitor your monthly data usage at any time by logging into your Classic Tech customer portal or through Classic Tech App. We highly encourage you to check your usage if you are concerned.

6. Does this policy apply to all Classic Tech plans?

This Fair Usage Policy applies to our residential “unlimited” internet plans. It does not apply to our dedicated bandwidth business plans or other specific enterprise solutions, which have their own separate service level agreements.

If you have any questions about our Fair Usage Policy or your usage, please do not hesitate to contact us through a Call, our Mobile App or through Whatsapp

Classic Tech is Nepal’s leading and largest network service provider. It has been operating its services in Nepal since 2009 and in just 16 years Classic Tech has brought the service into operation from 103 outlets in 74 districts.

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